Shipping and Delivery Policy

We will provide free shipping or delivery upon every purchase. The standard shipping time will take 2 to 5 working day unless otherwise informed by us.

Refund & Return Policy

We will only accept refund requests within 30 days. Buyer will bear the cost of return item  in good condition. 

Warranty

This warranty is valid for air purifier bought and used in Singapore only and for the warranty period stated in the Operation Instruction/Invoice. The warranty period commences from the date of original purchase.

This air purifier and all parts thereof are hereby guaranteed to the purchaser/user to be free from defects in material and workmanship. Eligibility for warranty coverage is limited to repair, or replacement of any parts (excluding consumable parts and accessories exhausted through usage that may be packaged or sold together from the Product) which proves to be defective within the applicable warranty period.

Please retain the original purchase receipt for verification purposes when required. To be eligible for warranty coverage, Product has to be registered by the original end-user purchaser/user within 14 days from the date of purchase.

Warranty coverage does not extend to damages and/or defects resulting from:

Accidents, abuse, misuse, imp roper installation, or any manner of tampering.
Usage of wrong electrical supply/voltage.
Usage note in accordance with the operation instructions manual.
Any unauthorized repairs.
Any alteration or modification made to the Product.
Normal usage wear and tear, finishes or consumables.
Corrosion, rusting or stains.
Improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the air purifier.
Losses, damages, defects and malfunctions caused by fire or acts of God.
This warranty does not apply/cover for:

Parts requiring replacement due to normal wear and tear, corrosion or stain.
Damage due to other equipment/solutions/accessories being used in conjunction with the covered Product.
Transportation, delivery and incidental cost incurred in fulfilment of this warranty. The purchaser/user shall be fully responsible for the due delivery of the air purifier for any repair work to Novas and for the subsequent collection. Any air purifier to be repaired must be sent to the service centre directly. No outdoor servicing will be provided.
Novas can provide collection and return service and a transportation fee of S$40 is applicable.
Novas Air Purifier Filter is categorized under supply item, and is not covered in this warranty.
To the fullest extent permitted by law, Novas shall not be in any way liable for any consequential, incidental, direct, indirect damages whatsoever arising from or in connection with the use, inability to use or performance of the air purifer, including without limitation loss of reputation, failure to realise savings or other benefits, loss of use of the air purifier, loss of/or damage to other property due to the malfunction of the air purifer, costs of substitute equipment, loss due to downtime cost, costs of recovering. Novas does not exclude or limit liability for personal injury or death.

Without limiting the generality of the foregoing, the purchaser/user assumes all risk and liability for loss, damage or injury to the purchaser/user and their property and to any third parties and their property arising out of the use, misuse or inability to use the Novas Air Purifier.

In the event that the air purifier is out of stock, obsolete or beyond repair, Novas reserves all rights to replace the air purifier with another similar value as deem appropriate, subject to availability. In no event shall any recovery against Novas exceed the actual price paid for the purchase of the Product.

This warranty will be invalidated and rendered void upon the usage of any non-original filters/parts/accessories that is not provided or approved by Novas for use with the air purifier.

This warranty is void if the serial number on the air purifier had been removed, erased, defaced, altered, tampered or is illegible.

Any replaced air purifier or part, or fully refunded Product, shall become the absolute property of Novas and must be returned to Novas.

Novas reserves all rights to impose charges for services on the air purifier which are outside the perimeter of warranty coverage. Novas also reserve the right to decline air purifier servicing where the Product is obsolete, no longer deemed serviceable or replaceable for any reason.

If any section, provision, clause, sentence or part thereof of this warranty is held to be void, invalid or unenforceable, it shall be modified necessarily to make it valid and enforceable, and it shall not in any way be affected or impaired thereby.

Novas shall reserve the right to modify or change the terms and conditions herein due to change(s) in availability of Products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, without prior notice.

With the proceeding of the Product usage, it means the purchaser/user have read, understood and agreed on the Novas’s warranty terms and conditions and also acknowledged that Novas’s limitations of liability are reasonable and within the context and circumstances under which it is applied on.