Novas Customer Service Guarantee

NOVAS CUSTOMER SERVICE GUARANTEE

 

One of Novas’ core values is the importance we place in building lasting relationships with our customers. We strongly believe that we should always be available for you whenever we are needed. The relationship should never end after the sale is made. These are some of the ways that we hope to serve you with our utmost ability and strengthen our bonds.

 

Dedicated Customer Care
Give us a call at 6352 7833 for any enquiry or feedback. Alternatively, you can drop us an email at enquiry@novas.sg or WhatsApp us at 9028 3000/8200 2243. Our friendly customer care representatives will be glad to assist you.

 

On Site Service Warranty for Novas Digital Locks

If you face any technical issues with your digital locks, we will attend to you within 2 working days to rectify the lock and we will replace the lock if it cannot be rectified on the spot.

 

For emergency situations, call our hotline or the sales representative you liaised for the purchase and we will attend to you as soon as possible.

 

Minimum Downtime for Novas Air Puriifers
Novas guarantees that we will only take up to 7 working days to get your product up and ready for collection.

 

Optional Home Delivery for Novas Air Purifiers
For a nominal fee of $15 one-way and $30 two-ways, customer can choose to use our delivery service instead of bringing in the product yourself.

 

Optional Loan Set*
While your product is sent to us for servicing or repair, Novas offers you a temporary loan set at no extra charge.
*Note that this is upon request and subjected to the availability of the loan sets. Temporary loan set might be of a different model from original set sent in for repair.

 

Service Tracking*
Novas keeps you updated of your most preferred method.
*Customer can choose to be updated via email, phone, WhatsApp or sms.

 

High Trade-In Rebate for Air Purifiers
We offer guaranteed High Trade-in Value if you want to buy a newer model from Novas.

 

Upgrade Discounts for Digital Locks

We offer trade in discounts if you would like to upgrade to our latest range of Digital Locks. Applicable to current Novas Digital Lock customers only.

Haze Season Purchase Guarantee for Air Purifiers
Existing customer can buy additional unit(s) at 15% discount of the Suggested Retail Price during haze periods. Limit to 2 sets per customer. Subject to stock availability.

 

 

Our customer support team is here to answer your questions. Ask us anything!