NOVAS SMART DIGITAL LOCKS – TERMS AND CONDITIONS
TERMS AND CONDITIONS OF SALE
Refunds
- Strictly no refunds will be
entertained once the product is installed. If the product has not been
installed, requests for a refund will be assessed on a case-by-case basis.
An admin fee of SGD40 will be charged for approved refunds.
- In the event that your door is
deemed unsuitable for installations by our technician, we will contact you
and arrange for a refund for the invoiced amount.
Sale items
- If an item was bought on sale,
only the invoiced amount will be refunded.
Exchanges
- We only replace/repair items or
parts if they are defective or damaged under the terms and conditions of
warranty. If you require further assistance with your item, send us an
email at support@novas.sg
TERMS AND CONDITIONS OF WARRANTY
Warranty Period
- The warranty period is for 2
years, and covers NV30B, NV30A, NV11B, NV11A, NV30D, NV11D, NV28D, NV01A,
NV01B, NV08GD, NV02G, NV03G and NV06DV purchased and
installed in Singapore.
- The warranty for Digital
Letterbox lock is 6 months from the date of purchase.
- The warranty period commences
from the date of installation, unless otherwise stated. During the
warranty period, NOVAS will repair or replace the product specified in the
original invoice due to defects or manufacturing faults subject to the
terms and conditions stated as per below at no additional charge.
Warranty coverage
- The product under warranty
shall include the product in its original design and specifications.
- Warranty is only eligible with
the following documents (i) original invoice, (ii) proof of defect via
video, (iii) proof of ownership. Warranty will not be claimable should any
of the above not be furnished.
- Service will only be available
during our operating hours. Appointment for service is based on our
schedule availability.
- If the product requires repair
or replacement in part or in full, NOVAS reserves the right to replace or
exchange the part or unit with an equivalent part or unit that is new or
refurbished. NOVAS will retain the replaced or exchanged part or unit as
our property, and the replacement or exchanged part or unit will become
the owner’s property. The replaced or exchanged part will continue to be
under warranty for the rest of the unit’s remaining warranty period.
- NOVAS will provide an
appropriate resolution according to our technician’s analysis and
troubleshooting of the product issue, and reserves the right to make the
final decision on the resolution for any claims on warranty. Should the
customer reject NOVAS’s resolution, NOVAS reserves the right to reject the
warranty claim.
- NOVAS reserves the right to
vary, modify, or change the terms and conditions herein due to change(s)
in availability of services, products, and/or spare parts or for the
purposes of complying with applicable policies, rules, regulations and
law, with or without notice.
Limitations of coverage
This warranty does not cover all of the below:
- Any product that is not
purchased from NOVAS.
- Any product that is installed
outside of Singapore
- Any product not installed by
NOVAS authorised installers
- Any consumables, non-functional
parts, or accessories that are used in conjunction with the product.
- Any cosmetic damage in products
including, but not limited to, scratches or dents that do not affect
product functionality
- Any losses or damages arising
from delays, loss of use, incorrect usage of product, etc
- Any issues with using the full
features of the lock due to incompatible devices
- Any issues with using the full
features of the lock due to modifications to the device, including, but
not limited to, ‘rooting’ or ‘jailbreaking’ your device or installing
certain applications to your phone that significantly alters your device’s
functionality
- Any issues due to installation
service provided by 3rd party installers
- NOVAS reserves the right to
decline service to an obsolete model, or a product deemed unserviceable or
replaceable for any reason.
- Damage, fault, or failure due
to alteration or repairs made by anyone other than our authorised
installer, or the use of supplies and accessories other than those
provided by NOVAS
- Damage, fault, or failure due
to causes beyond our control, including, but not limited to: repairs
necessary due to operator negligence, improper installation, damage caused
by spillage of foods/liquids, wrong usage of electrical supply and
voltage, wrong battery type, battery leakage,abnormal voltage, excessive
heat, dust, corrosive surroundings, chemical reaction, failure to maintain
the Product, failure to operate or use the Product according to
instructions, accident, mishandling, misuse, tampering, vandalism, theft,
fire, lightning, flood, wind, freezing, power failure, static, normal wear
and tear, pests, vermin, foreign matter entering the Product, inadequate
or excess power supply, unusual atmospheric conditions, or acts of war or
acts of God.
- Damage, fault or failure
resulting from software, virus(es), electrical wiring and connections, user
facilitated minor adjustments and settings, external antenna or local
reception problems, structural problems of the owner’s premises,
inaccessible Products or parts, negligence, misuse, tampering or abuse,
whether wilful or not.
- Damage, fault or failure due to
improper transportation, inappropriate storage conditions or materials,
improper ventilation, reconfiguration of the Product, movement of the
Product.
- Damage, fault or failure due to
or arising out of, transit or delivery, packing, unpacking, assembly,
installation, routine maintenance, dismantling, relocation or removal.
- Non failure problems that do
not require parts and intermittent issues, including without limitations,
reception and/or incompatibility issues, demonstration, training,
reminders, adjustments, set-up, installations, battery change,
replenishing of consumables, short circuit, routine maintenance and
servicing, periodic check-ups, cleaning, checking of improper operation or
incorrect use. We will not pay for adjustments or repairs required because
of conditions at Your location or specific to You.
- Any utilization of Product that
is inconsistent with either the design of the Product or the way the
manufacturer intended the Product to be used. Any installation and/or
modifications that prevents normal service. Any and all cases in which a
reasonable manufacturer of such a product would not honour the warranty of
the Product.
- Normal wear and tear and
cosmetic damage such as, but not limited to corrosion, scratches, dents,
rust, stains. Non-functional parts such as, but not limited to, plastics
and finishes. Expendable or lost items, such as, but not limited to
cables, keys, battery covers, and keys.
- Consumables. Consumables are
defined as any part or component of an expendable nature and/or any item
that is designed to be consumed (wear out) during the life of the Product,
regardless if it is consumer replaceable or not and whether such
consumables originate from NOVAS or not
- Consequential losses and/or
damages as a result of malfunctioning of, damage to, failure of an
operating part of the covered Product, or damages, fault or failure as a
result of any repairs or replacements under this warranty. Damages, fault
or failure caused by delays in rendering of NOVAS’s services or loss of
use during servicing or otherwise awaiting parts are not covered.
- Damages, fault, failure,
imperfections, caused by abuse, tampering, illegal use, negligence,
prolonged use or operation.
- Products that are leased,
rented, used exceeding normal limits, used continuously and/or subject to
abuse, unreasonable, abnormal or extreme operations.
Costs of service
- A standard charge of SGD$50
will be levied for transport and labour for any outcall for
repair/replacement after the warranty period.
- The costs of service shall be
covered by NOVAS, but this amount shall not under any circumstance exceed
the original purchase price. This includes, but is not limited to:
a. The defective products or parts of the unit covered under this warranty that are repaired or replaced (with comparable and/or refurbished equipment or parts)
b. Any fees incurred for servicing the defective product - NOVAS reserves the right to
charge the owner for any reasonable and applicable costs and expenses (at
prevailing rates) relating to or arising out of the repair or replacement
that are outside the cover of warranty.
Installation warranty
- NOVAS will cover installation
warranty for locks installed by our authorised installer.
- For locks that are self-installed,
installed by other contractors, and/or installed by other unauthorised
parties, NOVAS will not cover warranty and reserves the right to charge
for service.