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Our Customer Reviews
Based on 61 reviews
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Friendly technicians, total took around 2 and a half hours.. Highly recommended!
Total process takes 3hrs.First 2 hrs is for hardware installation.The next 1 hr is for programming and explaining the... methods to open and stuff.Nazmul was very punctual and professional.The whole system is impressive.read more
Awesome service! All function explained clearly and the workmanship was top notch! Strongly recommended
Nazmul had done a neat job and explained clearly all settings and functions.1 gate lock + 1 door lock and letter box... lock were installed.Highly recommended!read more
Nazmul is the technician that help me to install the door and gate lock. He is very patient and knowledgable in... explaining the functions and usage of the locks. I will defintely recommend friends and family this lock as it is user friendly and very affordable.read more
Tan Wei Liang
very good and easy to use. The people who came to fix it was very kind and respectable
Ruthaizah Md Mokhtar
We engaged Novas for our door and gate lock installation on 20th May'23. Thank You Novas Singapore for the outstanding... service and fast response. Mr Nazmul did a great job with detailed demostration. Overall amazing cusromer experience. Thank You!! 😊read more
Jesslyn Gek Leng
I engaged Novas to install bundle gate n door locks some time in January 2023. However on 19 may 2023 I texted Derrick... (the boss) in the evening abt 6pm informing that I had problem w my gate pad. He advised solutions over texts n informed that he would be boarding the plane soon n be back in sg in 4hrs time. As soon as he touched down abt 10pm+ n knowing that I could not rectify the pad lock problem he sent his staff (Rahman) to assist on the very next day. Rahman is very professional n he exchanged a new pad lock for me with breeze and very detailed in explaining the do's n dont's. There is no charge as well. Very highly recommended to purchase from Novas. Derrick is very very responsive w all texts. Well done Derrick n Rahman ! Appreciate it ! 👍👍👍read more
Installed the bundle digital lock today. The installation was fast and explanation of the operating is well done by... both staffs. Great job!read more
Installation by installer was a breeze. Very detailed and friendly explanation as well. Installer Nazmul was very... experienced and took the trouble to explained in details the operations of the lock to me. Thank you Novas.read more
This is a smart digital lock with everything you need. Recommended to anyone who is looking for one. The installer is... very patience and guided us throughout the process.read more
Very professional 👍👍👍 and Nazmul explained in details. App is easy to use too 👍
The NOVAS team was very helpful and managed to Ans all my confuse question and the installation was smooth like a pro!... and also not forgetting the workmanship was very Good!! Alhamdulillah..Thanks to bro RAHMAN(installation team) for the Awesomeness workmanship!!❤️❤️ Highly Recommended Guis..!!read more
Rahmam is very experience. He is very patience explaining how to use the digital lock. Highly recommended for their... products and service👍👍👍read more
Nazmul had done a neat job and explained clearly all settings and functions. 1 gate lock + 1 door lock and letter box... lock were installedread more
VERY GOOD SERVICE N WORKER VERY HELPFUL,THANK NOVAS FOR THE DIGITAL LOCK ,Will RECOMMEND MY FRIEND N FAMILY.
highly recommended!! technician was very helpful and his explaination was very detailed
Arranged installation n Rahman came down, detail explanation on usage plus additional alightment of my bto metal gate
Went to the showroom to view the digital lock by novas and was served by Mr Rahman. It was indeed a lovely experience... with the company. Mr Rahman explained everything in detailed.Installation process was smooth and Mr Rahman and his colleague explained to us how it works patiently. Definitely a company to approach to if you’re looking for functional and affordable digital lock. 👍read more
Great service by Rahman from Novas Singapore. Easy transactions and smooth installation. Rahman very patiently... explained how to use the digital lock. Good investment! And free gift - Digital lock for letter box!read more
Went down to the showroom and immediately puchase it after the staff had explained to us in details on the items which... we are interested in. The installation was push 2 days earlier and dat was a bonus point.Novas installer (Rahman, Hossain and Rasu) did a wonderful job installing and explained on the set up and functions with professionalism. It was worth the buy. Thank you.read more
Installer (Rahman and Nazmul) team very good. Very detail and precise about the setup. Teach patiently how to setup and... use the functionread more
Honestly one of the best purchase I’ve made thus far for the new home. Cannot live without the convenience of having a... smart digital lock but not savvy enough to troubleshoot when the lock outsmarts you? 🤣 This is why I choose Novas. Novas is a notch superior to other market players because their after-sales service have been impeccable. Very prompt responses on WA (Thank you Derrick!), video calls to guide you, and if all else fails, they arrange for NEXT DAY on-site visit to assist, making good on their 2 year on-site warranty promise! Kudos especially to Rahman, a real asset of the organisation, always so cheerful, happy to help and patient on every interaction from day 1 installation to today’s on-site troubleshooting 🙌🏼read more
Well installation. What's the function that they have, is all we just need. Easy to use and nice worksmanship! 😃👍🏻
Thank you Derrick, Rakib and Hossian for wonderful experience. From initial demo on the door and gate lock, to me... finally making a decision, they did not give me any pressure to buy. Carefully explaining the difference between the models that they have. I choose the NV03G and NV28D bundle as not only are they beautiful and looks absolutely stunning on my door and gate, the functions are also very helpful as it provide remote controlling, built in door viewer, in addition to all the other functions like fingerprint, keypad, cards for locking unlocking.Rakib also take the trouble to make the height of the NV28D door lock to be at a level that makes the door viewer to be able to capture the face of my visitors .Thank you Team Novas and I will strongly recommend your service to any friends, family , or even my customers and strangers.read more
I was recommended by my colleague and is happy that Derrick the boss is helpful and accommodating to the enquiry.... Finally bought 3sets for my bros n myself. it looks solid. the installation guys are experience.read more
installed our digital locks on gate/door/mailbox this morning. installation team-->checked.patience with... customers-->checked.knowledgeable of both sales n i bet we are another satisfied customer that Novas have made. thank you team Novas, keep up the good work.!-Graceread more
positive experience in engaging Novas service to install the digital lock for both my main door and gate of my new... flat. the technician helping me to install the system is patient in explaining to me how the system works. the lock is easy to use and there is very little issues encountered during the opening and closing of the door and gate. will recommend Novas to anyone who is interested to get a digital lock for their door and gate.read more
Intro by my boss, eric for this digital lock & im happy for having such affordable digital lock. Thank you derrick &... team for being so efficent service 👍🏽 Highly Recommend !read more
The installer was patient when explaining how to use the digital lock. He was very friendly and provided good service.... It was a smooth installation.read more
Best deal and very fast response. The guys were very kind, helpful and patient in explaining everything to us.
— Best package deal in town.— Fast response on queries— Professional installersMy FB... posthttps://www.facebook.com/1077214538/posts/10223818890635013/?d=nread more
I have been using Novas digital wooden door lock for 2 years. Recently installed latest model for gate with Wifi remote... unlock & able to retain my gate handle. Yay ! keyless for my family. Happy with the people oriented service, thank you Derrick !read more
The person in charge is very responsive and knowledgeable.he answer to all my queries with confidence . Finally have... engage them to install the digital lock for my home and I am very please to have engaged their serviceread more
Junaidi Bin Abdollah
MR Derrick (through phone) and the installer very patience in explaining the digital door lock to me. Even though got... some hiccup due to mis communication between me and installer during installations, they rectify it professionally. Thumbs upread more
Good service and the on-site officers are very patience to explain to us on the set-up, easy to use 👍
I love the quality and workmanship..it's so friendly user.thanks Novas
Our second time purchasing the NV488A machine. This is truly amazing, a 2 in 1 machine to purfiy and humidify. Our air... does feel a lot cleaner and it is so easy to operate and clean. Highly recommend to anyone who wants cleaner air at your own space!read more
Have been using for 2 mths for both door n gate lock, gd products and user friendly. Highly recommend.
Very good products 👍👍👍Very efficient and professional well done
They have digital door lock and digital gate lock bundle which is very affordable. Their sales service and after sales... services is also very good.read more
Have been using the product for nearly a month. Value for money and great products.
Ching Lin Tan
Value for money. Have been using for 2 months. 👍
friendly and patient staff to accommodate my schedule and did a great job in making some alterations to make sure their... lock fit and work well for my door..read more
Great experience with Novas digital lock! Most affordable we could find in the market and works great 🙂 Service... provided was good as well, would highly recommend!read more
It's simple and dun have to carry your heavy set of keys around. I wish they have the card reader though. I saw their... as in Carousel and did not hesitate to enquire and have my gate fixed in a weeks time.👍👍👍read more
We are now hassle free when closing the door without caring for locking system. As my son and I can enter our house... without a key.. easy to assess. Easy to operate! Good stuff!!read more
Friendly staff who attended to us and flexible also. Their recommendations suit our needs and explanation is clear.... digital lock for gate n door works well for our family and easy to do settings. We definitely will recommend friends to buy from them.read more
If you guys are looking for a digital lock, go for them as their response is fast and after service is the best. I was... looking for a couple of private locksmiths and considering but in the end I choose them cos of their quick responsive time and help when i needed it .read more
A big shout-out to Novas. Proud that your digital lock is a local product. Reliable, efficient, great service and... extremely competitively-priced. I can't believe people are paying so much for brands like Yale and Samsung when they can enjoy the same lock functions with Novas! Thank you.read more
Sarah Anne Fonseka
Very responsive, installation was quick and if I want to change the location of my gate I am able to contact them... again. Easy to use and very affordable.read more
Very detailed on how to use the APP . Workmanship was good, nicely installed.
Friendly and very detailed on how to use the APP. Workmanship was good, nicely installed.
Adrien KP Lim
affordable digilock, easy to use, and looks good. Bought NV30 model
Been liaising with Mr. Derrick and responses are very prompt! Had a last min change of appt date and he is able to... accommodate. Overall a very great experience and the door lock meets my needs which comes with manual override key and at very competitive prices. Will definitely recommend Novas. 🙂read more
Apologies for the late comments. Nova door lock intuitive to use and setup very simple. Staff friendly and responsive.... Recommended!read more
Responsive seller, good technician and last but not least good product at good price.. comes with 2yrs warranty that... make your mind at ease where the team is confident of their product.A very satisfied customer.read more
Karen Chew Su-Fen
So happy to find out about this digital smart door lock which is affordable and functional. Looks beautiful on the door... too. Derrick and Ashok were patient and quick in their responses. Managed to have it installed professionally and fast. Excellent service! Highly recommended! Thank you.read more
Good service rendered by Derrick and his team, good products with 5 ways to unblock the door. Happy with the purchase!
Jolin Lim RuiYin
Thank you novas for choosing me as a winner. After using for about 2 weeks the purifiers really do helps with the air... in my house. Glad and appreciated to be the lucky winner in your drawread more
good air purifier with 7 layers filtrations, clean air delivery rate of 488 cubic meters per hour which is good for my... 850 sq ft living room, built in humidifier which I put my Lemongrass essential oil and use my hp to switch on before I arrived home and once I stepped into my house,its so nice to smell of my favourite Lemongrass and the electricity consumption is only at 80watts which is the same as my house fanread more